Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which www.plaineryngo.com (hereinafter referred to as "we," "us," or "our") will process refund requests for services provided through our website www.plaineryngo.com. This policy aims to ensure transparency and fairness while providing maximum legal protection for our company in accordance with applicable laws and regulations in Ukraine (UA).

Scope and Applicability

This Refund Policy applies to all users of our services offered through www.plaineryngo.com. By using our services, you agree to be bound by this policy. If you do not agree with any part of this policy, you must refrain from using our services.

Definitions

For the purposes of this Refund Policy, the following terms shall have the meanings ascribed to them:

  • "Services" refers to the software-as-a-service (SaaS) solutions provided by www.plaineryngo.com through www.plaineryngo.com.
  • "User" refers to any individual or entity that accesses or uses our Services.
  • "Refund Request" refers to a formal request made by a User for a refund of fees paid for Services.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If the User cancels their subscription within the first 14 days of the initial purchase, they are eligible for a full refund.
  • If the Services provided are found to be defective or not as described, the User may request a refund within 30 days of the purchase.
  • Refunds will not be issued for any subscription fees paid after the 14-day period unless otherwise specified.

2. Refund Request Process

To initiate a Refund Request, Users must:

  • Contact our customer support team at pr@www.plaineryngo.com within the applicable refund period.
  • Provide the order number, date of purchase, and reason for the refund request.
  • Submit any supporting documentation that may be required to process the request.

3. Processing of Refunds

Refunds will be processed within 14 business days of receiving a valid Refund Request. The refund will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on the financial institution.

User Rights and Obligations

Users have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive clear communication regarding the status of their Refund Request.

Users are obligated to:

  • Provide accurate and complete information when submitting a Refund Request.
  • Adhere to the timelines specified in this policy for refund eligibility.

Limitations and Disclaimers

While we strive to ensure customer satisfaction, we reserve the right to refuse a refund if:

  • The Refund Request is submitted after the specified eligibility period.
  • The User has violated our Terms of Service or engaged in fraudulent activity.

Our liability in relation to any refund shall be limited to the amount paid by the User for the Services. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services.

Data Protection/Security

We are committed to protecting the privacy and security of our Users' information. Any personal data collected during the refund process will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Users are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: www.plaineryngo.com
  • Phone: +380738358930
  • Email: pr@www.plaineryngo.com
  • Address: Gulliver Business Center, Sportyvna Square, 1, Kyiv, 01601, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.